Interested in hearing what others have said about us? Here are some of the many letters we've received from our customers.
We wanted to write to you, having just returned from a 26,000KM trip, from Vladivostok in Russia, through Siberia, Mongolia, Kazakhstan, western Europe and the UK to London – just me and my girlfriend. Travelling alone, our reliance on our equipment was much higher than those travelling in convoy. We wrote a daily blog of our travels if you or your staff are interested in reading it. It’s at http://twomagadan.blogspot.com. Our 78 series land cruiser was fitted out nearly exclusively with ARB gear. Every single piece worked flawlessly, way beyond anyone could expect they could.
Puncture repair kit & compressor
Words cannot describe the reliance on some of this equipment. At one stage on the Kolyma highway (1000KM from decent civilisation in either direction) we’d gone through our two spare tyres within 5KM of one another. Apparently the extreme cold shatters the rocks into the sharpest fragments imaginable. We used our ARB puncture repair kit to plug several unique punctures, using 12-20 plugs, nursing our tyres nearly 600KM further to the port town of Magadan where we could get new tyres. At one stage, we were inflating our tyres with your ARB compressor every 5KM for another 100KM until we could make it to what resembled a tyre shop. We got the refilling procedure down to a fine art. We would stop with the puncture facing the ground to avoid losing air, pop the bonnet, my girlfriend would jump out with the hose and attach it to the tyre while I opened the bonnet, connected and started the compressor. Once done, we’d throw the bonnet down, jump in and drive. Any other compressor would have not stood up to that torture – no doubt whatsoever in my mind. We had had a total of five tyre failures in a 1000KM stretch.
ARB Fridge Freezer
On this last trip, our ARB Fridge Freezer was turned on for nearly four months on some of the roughest roads on this planet. In fact, the M56 is the world’s roughest road – and your fridge did it twice! It is the single best designed piece of hardware within the car. It’s actually done over 50,000KM in two cars. When we were making the purchasing decision over two years ago, we would have paid double for the quality and design that was your fridge. Nothing was even remotely in the same market as the ARB one. Everything else was flimsy, noisy and the simplest things the others got wrong. I want to shake the hands of the team that designed it. From the clasp, the seals, the insulation all the way to small details like the drain plug. Every week some packet or bottle would leak, no problem – just wash it out. You can tell your equipment is designed by people who actually use it, not just made to a price.
We had a heap of recovery equipment which we thankfully didn't have to use on this trip. Snatch straps, winch block, 2X synthetic ropes, hi-lift jack, maxtrax… the list goes on, but when it came time to dropping into the river crossings a million miles from help or climbing out of washed out roads, our tension was at least halved knowing we had the right gear if we got stuck.
Your after-sales service has been terrific. When I purchased the compressor, 13 months later one of the hose ends failed, it was replaced outside of warranty without any hesitation (I was entirely willing to pay for a new one). Even after the above torture, the hose is still working perfectly today so I’m confident this was just an isolated incident. The compressor has been mounted under the bonnet of the last two vehicles, subject to countless river crossings dust and vibrations, it still works flawlessly. I just ordered a service kit for it today from your Fyshwick branch. Nothing is wrong with it whatsoever, but I silently promised I would to repay it for its hard work.
I should also point out, I’m not just an ARB fan-boy. We all work hard for our cash, and I’m too cheap to buy a piece of kit more than once. The poor man pays twice!
So to reiterate, thank you so much for making quality equipment. You have a world-wide reputation for quality, please don’t ever compromise that.
My name is Justin Smith and I would like to thank you for making such excellent quality four wheel drive accessories, in particular good quality bull bars. There is a debate in Australia at the moment about banning bull bars which I am fully against. I owned a Toyota Landcruiser 80 series that had been fitted with an ARB steel bull bar which saved our lives.
On the 10th August this year my fiancé and I were travelling down Darren Lockyer Way near Ipswich to visit her mother for the weekend. It was earlier in the afternoon and the traffic was relatively light. My fiancé was driving when a truck tyre came from the oncoming traffic, over the medium strip and we hit it head on. The truck tyre was the second one that the truck had lost and it still had the break drum in it. We hit it at 100km/hr and it was travelling pretty fast. Thanks to the steel bull bar we had on "Lenny the Landcruiser" we were able to walk away from this accident as the bull bar took most of the impact. If we did not have the bull bar I would hate to think what would have happened to my fiancé and myself, guaranteed we would be in hospital at least. If it had been a smaller car, as my mother says she could have been burying us this last week.
Unfortunately "Lenny the Landcruiser" had to be written off, which is unfortunate as he was an awesome car. As for the debate about bull bars in suburban areas and wanting to ban them, as my story shows you never know when you are going to need one. On the 10th of August 2012 we needed ours. Again thank you for making such high quality accessories that kept my fiancé and me alive.
We recently visited your Nundah store to enquire about our options as our number plate had been placed in front of our winch therefore limiting access to the winch. We spoke to David Probin who is an absolute credit to your company. He had someone come and get our vehicle and change the location of our plate immediately. Whilst this was being done, we were talking to him about getting set up for a roof top tent and shockies. He was very knowledgeable and when explaining things he looked at both myself and my husband when talking. I have found that when I go into stores with my husband to talk about car stuff, the conversation is always directed at my husband, which is very frustrating. David didn't try and sell us anything we wouldn't need which is nice.
If we ever need anything from ARB in the future we will always be going to your Nundah store and have recommended our friends go and speak with David if they need anything. It is refreshing to see such wonderful customer service.
I work at Perisher ski resort and travel up and down the hill at night every day. Over the last three seasons I have hit four large kangaroos, one wombat and this morning I hit a deer at 100 km per hour. I have an ARB steel bull bar on the vehicle and the only damage it has sustained is a broken indicator. I have no doubt that this bar has saved me thousands of dollars worth of damage to the car. All your products that I own have never let me down. Thanks ARB - keep up the outstanding work.
After many years of punishment I needed to replace both locks on the ARB canopy on my Rodeo. Fearing the worst and preparing myself for the usual 'not made any more' and 'you'll have to buy the whole thing', and let's not forget the soul enriching 'we'll have to order it in' (apparently from a small village in Ubrokeitstan).
But I was pleasantly surprised at my local ARB store to find they had replacements in a kit, behind the counter, for a very reasonable cost. After a quick counter-top demo of the best way to go about it, I was off. Half an hour later it was done. Even the missus was impressed (rarity rating = rocking horse manure).
Thought I'd share an image of a recent collision with a cow on the Gibb River Road in our 100 Series LandCruiser turbo diesel. We were pretty lucky considering the location of the drain to where we hit it. Once we got the bull bar off, all we had to do was pull the radiator away from the motor and drive back to camp.
I wanted to let you know know that the OME suspension (including Nitro Sport shocks front & rear) you put onto my 200 Series is going well. After my recent trip to Broome we went up to Cape Leveque and most people know what the road conditions are like up there, corrugations, dust and more corrugations. But the Cruiser with the new OME suspension on it went like a dream. Obviously you still knew that they were there but it was smoother and you had control of the 4WD particularly on corners - a more stable secure drive over all. This was repeated again when we went to James Price Point.
So thanks again for a great product.
I am writing to say an extremely big thank you to ARB for the fantastic service and truly amazing ARB Air Lockers you guys fitted to my 40 Series LandCruiser in September. I went out a couple of days after into the Big River area with some friends to see how much of a difference it had made and was completely blown away. Obstacles that in the past were undoable had become more than achievable… and this at a very safe speed without doing damage to my old girl. I am really glad I decided to spend the dollars for the top of the line Air Lockers, and didn't cut any corners on cheaper products. To be able to turn them on or off when I want makes them my favourite upgrade so far... but you already know how good they are… but now so do I!
Thanks again all at ARB.
I drive a Ford Ranger PJ and recently had a deluxe bar fitted in Darwin. When driving the 300km back home to Katherine the same day, I hit a kangaroo taller than the bull bar. At the time I was travelling at 120km/h on a road (130km zone) which dropped off at either side, and had no time to brake when it came from the right. It hit the right side pillar of the bar. The roo was unrecognisable down the hillside, but after a thorough inspection, I found NO DAMAGE whatsoever to my car, its performance or the bar! I would like to thank the team at ARB Darwin for their fantastic work and service, and I don't like to think of where I'd be that day, on that hill, if I didn't have a beaut bull bar.
I am emailing you to let you know that I am really pleased with the suspension job that your guys did on my Toyota 100 Series turbo diesel.
The vehicle is handling beautifully off road and was really comfortable on a recent highway trip to Port Lincoln.
My wife even commented on how smooth it was, and she knows as much about four wheels drives as I do about front loaders (not the tractor type).
I can honestly say that I was in the habit of doging pot holes on the road, but now I tend to steer toward them!
In your aftermarket post pack I received an OME/ARB sticker that is now on my vehicle. I don't normally like displaying this stuff, but this one I couldn't resist.
Thanks again, both the product and the service was great.
Just a quick note to let you know I had OME suspension (springs and Nitrocharger shocks) installed on my 2010 Jimny.
Dave from the Toowoomba store recommended them a few weeks ago. I was quite sceptical at first as I had brand new suspension already - how could OME be better than brand new suspension?
Well a day after installation Dave was correct. The difference is amazing, the whole ride is just so much better (and I haven't even tested them off road yet - and it's off road where the biggest difference is supposed to be!)
So, just thanks for the great product. Have much more coming - front/rear lockers, bull bar for starters.
Not a question, but a testimonial. I want to thank you for making such a fine product. I was driving home from work a while back and decided to try and push a Kenworth off Interstate Highway 10 (IH-10) with my 2000 Tundra.
If it weren’t for the excellent quality and heavy duty ARB bumper on the front of my truck I may not be writing this letter. I hit the Kenworth on the left rear of the tractor and disengaged at the front bumper.
The damage to both trucks was extensive, but due to the ARB bumper absorbing the initial contact without failing I was able to keep control of my vehicle and the front end damage was minimized. After many years of mechanic and body work I can honestly say that the ARB unit most likely saved my life. Had I made that contact with OEM equipment it would have more than likely severed my right front tire along with the rest of the right front suspension. As it turned out all I had to replace was the tire, rim, and a control arm. Considering that the bumper was ground on by the tractor tires, ripped off the steel mud flaps, running boards, and part of the trucks’ bumper, and gouged the fuel tank of the Kenworth it's really not much worse for wear!
Thanks for building a quality product. I've attached some photos of the bumper and truck damage.
United States of America
On December 2nd, at 12am I was driving my truck home from a friends house. It was raining heavily and I ran off the road and hit a pine tree head on going about 40-50mph. As you can see in the above photos, the truck was totalled as was the bumper. But, I do believe that if I did not have the ARB bumper installed on my truck that my injuries would have been far worse than just a broken collar bone from the seat belt.
Needless to say I am a definite believer in ARB. Thank you ARB. I believe that I might not be here today if it wasn't for my ARB bumper. There will be another ARB bumper installed on my next vehicle.
Thank you ARB,
I had the misfortune of breaking a rear window on my HiLux canopy fitted by ARB in Adelaide. We were in Pt Hedland at the time on a six week trip to Broome and back in July/Aug 09, therefore some 5500km from our home in Adelaide. Not a good position to be in when you have an expensive portable fridge, battery pack and camping gear in the back all left unsecured.
However, one phone call to ARB Perth(Osborne Park) and everything was put into place for us to have one fitted upon our return to Perth two weeks later. There are dealers further north as you know but none carried the window, so we decided to gaffa tape a tarp on the rear until Perth.
The name of the person I dealt with at your Osborne Park dealer escapes me but he went the extra mile, in my eyes, to reassure us he had one in stock and organised a booking for fitting. He then followed up closer to the date confirming this again.
To be stranded so far away from home and have someone like this help you out is most reassuring. We thanked him in person at the time of fitting but I thought that head office should be made aware of this employee doing his utmost in helping a customer. Many thanks to him and ARB.
We have just completed our 2009 Tagalong Tour season which included the Canning Stock Route, Kimberley, Red Centre and Cape York Tours trialling the new Old Man Emu Nitrocharger Sport Shock Absorbers you kindly fitted to our 2006 Toyota LandCruiser RV Turbo Trayback Support Vehicle.
As you know, we have always run the OME shocks in the past on the same tracks averaging 20,000 kilometers of dirt roads and tracks each year.However these new SPORT units on the same corrugations, ruts, termite mounds, spinifex clumps, washouts, sand dune approaches and descents, creek entries and exits, are something else!
At first we thought that there had been some improvement to the CSR but the track is never maintained and there had been many parties over the track by the time our eleven vehicles traversed the track in May / June.
Each of the other four vehicles running the new Sports version on the CSR agreed with us that light corrugations became just a vibration and moderate and heavy corrugations were much more tolerable with the Sport's ability to cushion the spring travel. However where we really noticed the difference was on the Gibb River Road and the Cape York Development Road when we hit the dips. The new Sports seemed to grab firmly and evenly only once on exit rather than bouncing unevenly out of the rut.
Needless to say we had no shock absorber failures or spring failures and will be strongly recommending the new OME Nitrocharger Sports Shocks to all our future clients.
Congrats to Old Man Emu and ARB for producing and marketing a top product.
John and Sue Forwood
Tagalong Tours Broome
I'd just like to congratulate you on how good your bull bars are.
On July 5th 2009, we were involved in a head on collision with a DUI driver. The steel ARB bull bar on our Mitsubishi Pajero took the full brunt of the impact and everybody that has viewed the vehicle has no doubt it saved our lives. Our whole family was in the car: myself, wife and 3 kids (including our 18 month old).
All vehicles were total write offs and the police at the scene were amazed nobody was killed. We were travelling at 70km/h and the other driver was travelling at least the same, witnesses said much more. The other driver's car was unrecognisable (the whole front gone) and ours, although extremely damaged, had nothing structural. What a great product.
We're from the country and have owned the bar for over ten years and apart from a few scratches from wayward kangaroos and the odd fallen tree it has never had any damage. The accident happened in the city whilst we were visiting the kids' grandparents. For those who have been trying to outlaw bull bars in the city, this is one incident where owning a 4WD with a bull bar is justified.
I'll always have a steel ARB bull bar on all of my vehicles, it saved my family.
I am writing to you to congratulate you on the new Nitrocharger Sport shock absorbers - the new design is a huge improvement on the previous shock and would appear to be far superior to any other brands I have tried of recent years.
I recently have had the requirement to source a new type of shock when I sheared the shaft of a Bilstein that I was running on my 2006 TD 100 Series. This was the second shock in as many months to fail prematurely and no one has provided me with a plausible reason for this. This led me back to the Nitrocharger Sport under recommendation of Macquarie 4x4 in Sydney. I will point out that I now live in the Pilbara in WA and these shocks do get a solid workout when I go off road.
On a recent trip to Rudall River National Park, on the edge of the Great Sandy Desert, I had the opportunity to test both brands of shock, albeit not an ideal test with one set on the front and the Nitros on the back. On this trip we were towing our camper trailer so the rear set was under a considerable load. The difference in performance quickly became noticeable when we left the bitumen and hit the Telfer Mine access road - the rear shocks just appeared to cope better with the culverts and creek crossings. As the day progressed, the roads deteriorated to heavy corrugations and eventually to a goat track, where we finally reached camp. The fade was becoming increasingly noticeable over the day from front to rear, with the Nitro's definitely outperforming the Bilstein's.
The following day we unhitched the camper and explored the local region - again the Nitros shone. With no load on the back and rough tracks I thought the ride would be quite rough but it was not.
The real test came when we decided to return home - this leg of the trip was going to be an arduous one in anyone's book - 10 hours, 8 of which were going to be on dirt. The road conditions started as a goat track, then heavy corrugations, to well formed dirt road. By the time we were halfway through this leg the shock fade was quite noticeable and towards the end of the dirt the fade was so bad on the front the nose was dancing around causing great concern. Unfortunately time was of the essence as I was trying to avoid as much night driving as possible due to the high risk of striking a bullock. There was no noticeable fade on the rear which I found astonishing given the torture I was dealing out to the suspension.
Again I congratulate you on a superior designed shock. I am so impressed by their performance that at the next opportunity I will look to exchange the front pair for the Nitrocharger Sport. The front shocks only have 10,000km on them, however, the Nitro's ability to cope with fade provides me and my family with another level of safety, and in turn confidence, which in remote areas is paramount.
You don't know us but we are a couple of POHMS travelling around the world in a Land Rover Discovery.
Could you please pass onto whomever deals with customer relations our thanks for the fantastic service, support and friendship my wife and I have received whilst having work on our Land Rover carried out at ARB Newcastle. After travelling the past two years overland from England, and spending one of these circumnavigating Australia, they have constantly provided service beyond the showroom on numerous occasions, including arranging wheel hub assemblies to be flown out to Darwin and new shocks to Broome after a very rough Mitchell plateau trip.
We feel that in a world where the only sound heard is a complaint it is refreshing to have praise where praise is due and would be grateful if you could please pass this on to the powers that be for it to be recognised. We both feel that Len Van Vloten & his team at ARB Newcastle are a valuable asset and jewel in the crown to the ARB Corporation.
Andrew & Karen Brown
My partner and I are recently retired and will shortly be seeing much more of the 'Wide Brown Land'. We have purchased a HiLux and after some pretty extensive research are now ready to bolt on a few 'goodies' and get out there.
After researching both your products and the other major supplier available we have opted to fit out the HiLux with ARB accessories as we see ARB as having the most comprehensive range of options and competitive pricing (knowing we will be spending more than a few dollars to achieve a decent off roader).
Besides that, we attended the recent 'Supershow' at Rosehill with the idea of confirming our thoughts on what to do first - bar, suspension, tyres etc. The guys at the ARB site couldn't have been more accommodating. Listened, not pushy and gave me the advice I was seeking. I must add too, the local ARB stockist, Peter Van Wel at All Things Off Road has been really generous with both his time and what I consider to be excellent advice. After 35 odd years in sales and marketing positions, that kind of treatment is appreciated.
All we need to do now is make a final decision on a camper trailer and. we're off!
We have just completed a three month, 27,000km trip around Australia. The ARB suspension upgrade and Cooper ATR tyres installed on our Nissan X-Trail by your St Peters office was perfect for the journey. From driving into Jim Jim Falls in Kakadu and Cape Leveque north of Broome, to exploring out the back of El Questro Station, or towing our campervan to Drysdale River and along the full length of the Gibb River Road, the car performed without fault. Driving the long lengths of bitumen through the windy forests of south western WA or the Great Ocean Road, to the long windswept straights of the Barkly, Eyre and Stuart highways was not a problem either.
Apart from the awe of the owners of bigger and thirstier vehicles that we were attempting this trip in a softroader, we had a good laugh after we crossed the Chamberlain River and were pulled up by a driver of an 80 Series, complete with suspension lift, snorkel, and numerous other accessories, to see if the crossing was too rough. While his three extra inches of clearance and turbo diesel engine would have had no issue with the crossing, it was nice to know that our ARB modifications gave us the confidence to tackle crossings that others baulked at.
David, Rachel and James
I recently had the misfortune of reversing into a huge washout north of Townsville; the attempts of two 4WDs to extract me were in vain. "Time to use the winch!" I exclaimed to the wife, only to see her knuckles white from gripping the 'ooh s*** bar'. "Are we all right?" came this faint burbled question. "Not a problem!" I responded jubilantly. "This is exactly why I bought all that expensive stuff you thought we would never use."
And that says it all - we ran the winch cable out to a tree, engaged the diff locks and were free in minutes without any sweat or fuss. I fitted my vehicle out to travel to remote locations alone, towing a 19ft Kedron caravan. I chose ARB products based on their performance only and have not been disappointed.
My vehicle was fitted out in both Toowoomba and Rockhampton, as I purchased it in Dalby and live in Gladstone. The guys in Toowoomba did an excellent job, and as for ARB Rockhampton, I can only say that if better service or advice exists, I have not seen it! Thanks to Greg and his team (yep, I'm still fishin').
To sum up, this email is to say a big thanks to ARB for the quality products they produce, and I can only hope others can see through the 'cheap screen' so they can explore our wonderful country, confident that the equipment they have will work when they need it.